Position Summary:
\nIbu Women Clinic is seeking a dedicated and compassionate Client Services & Clinical Support Staff to provide high-quality program and client service support in line with clinic policies and procedures. The role requires flexible working hours, including day, evening, weekend, and on-call shifts.<\/p>\n
Responsibilities:
\nClient Reception & Support<\/p>\n
Provide a welcoming and inclusive experience for clients and visitors.
\nRegister clients and manage appointments in the Electronic Medical Record (EMR) system.
\nOffer relevant health information and referrals to additional services as needed.
\nClinic Operations & Security<\/p>\n
Maintain clinic security protocols and handle disturbances or emergency situations.
\nAlert practitioners or management of any observed issues with clients or facilities.
\nClinical Assistance<\/p>\n
Support physicians, nurses, and midwives by managing documents and assisting in procedures.
\nEnsure clinical areas, equipment, and instruments are clean and meet infection control standards.
\nHandle lab specimens, conduct pregnancy tests (as delegated), and manage medical waste disposal.
\nData & Administration<\/p>\n
Collect and enter client data for clinic reporting and evaluation.
\nAssist in staff and student orientation\/training.
\nHandle payments and maintain financial records.
\nOther Duties<\/p>\n
Escort clients and support them during their visit.
\nProvide on-call clinical support during evenings, weekends, or overnight shifts if required.
\nRequired Competencies:
\nClient-Centered Service: Understands patient needs and ensures high-quality service.
\nTeamwork: Works effectively with a diverse team, fostering a collaborative environment.
\nCommunication: Clear verbal and written communication in Bahasa Indonesia (English proficiency is a plus).
\nProblem-Solving: Ability to respond to emergencies and resolve client concerns independently.
\nQualifications:
\nPrior experience in a healthcare, clinical, or client service role preferred.
\nFamiliarity with EMR systems and medical administrative processes.
\nAbility to handle sensitive patient information with confidentiality.
\nWillingness to work flexible hours, including weekends and on-call shifts.<\/p>\n","protected":false},"author":1860,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","job_listing_type":[66],"job_listing_category":[],"job_listing_location":[448],"job_listing_tag":[],"job_listing_employer_type":[],"job_listing_specialization":[551],"class_list":["post-42909","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_location-bekasi","job_listing_specialization-dokter"],"yoast_head":"\n