Clinic Assistant

We are seeking a dedicated and detail-oriented Clinic Assistant to support daily clinical operations and deliver high-quality patient care. The ideal candidate is compassionate, organized, and capable of handling both clinical and administrative responsibilities efficiently.

Key Responsibilities
Patient Care & Clinical Support

Deliver safe, effective, and quality patient care in accordance with established clinical standards and safety policies

Assist as a chaperone during medical examinations when required

Ensure smooth day-to-day operations of the clinic

Maintain cleanliness and hygiene of the clinic and equipment in compliance with infection control protocols

Assist patients with appointment scheduling and clinic procedures

Coordinate laboratory tests, diagnostic procedures, medication orders, and specialist referrals

Prepare and update patient medical records by accurately collecting personal and medical information

Guide patients through clinic services and procedures to ensure a positive experience

Administrative & Operational Duties

Manage appointment reminders via calls and messages to confirm patient attendance

Maintain daily consultants’ patient census records

Handle telephone inquiries professionally and efficiently

Ensure accurate documentation and data entry in the hospital system

Maintain patient records for clinical evaluation and insurance purposes

Perform billing-related entries and ensure accurate patient charges

Support inventory and stock management of medical consumables and supplies

Perform additional administrative or operational tasks as assigned

Quality, Safety & Compliance

Adhere to all clinical standards, accreditation requirements, and safety policies

Observe and report incidents, near misses, and workplace hazards

Uphold patient rights, including privacy, confidentiality, and safety

Customer Service & Team Collaboration

Deliver excellent customer service through professional communication and patient engagement

Collaborate effectively with doctors, nurses, and other departments to ensure seamless patient care

Requirements

Minimum SPM qualification (pass in all subjects) or a Diploma in a relevant field

Prior experience as a Clinic Assistant or Nursing Assistant in a hospital or clinic setting is preferred

Basic skills in nursing care, appointment handling, and data entry

Strong communication, interpersonal, and organizational skills

Ability to multitask and work both independently and within a team

Working Hours

Monday to Friday: 7:30 AM – 5:00 PM / 8:30 AM – 6:00 PM

Saturday (half-day): 7:30 AM – 1:00 PM

Saturday allowance provided