Patient Navigation Officer
Job Description
At Beacon Hospital, we go beyond being a healthcare provider — we are a dedicated team united by compassion, purpose, and a commitment to excellence. For over two decades, we have proudly served the community by delivering exceptional medical care that combines advanced technology, clinical expertise, and genuine human connection.
Our strength lies in our people — from skilled consultants and compassionate nurses to innovative support teams and dedicated administrative professionals. Each member of the Beacon family plays a vital role in creating meaningful patient experiences. Together, we uphold the highest standards of care while fostering a culture of empathy, collaboration, and professional growth.
Why Join Us?
Subsidised meals starting at RM1
Free parking provided
5-day work week with 2 days off
Attractive remuneration package
Performance-based increments and bonuses
Position: Patient Navigation Officer
Job Responsibilities:
Assist patients during visits and consultations with doctors.
Address patient concerns with professionalism, empathy, and care.
Guide patients through appointments, treatments, and payment processes.
Escalate and support resolution of patient feedback or issues.
Collaborate with departments to ensure a seamless patient experience.
Requirements & Qualifications:
Minimum Diploma in any field.
Strong communication and interpersonal skills.
Proficiency in Mandarin is an added advantage.
Application Process
Complete the application form and upload your latest resume or CV.
Our HR team will review applications within 3 working days.
Shortlisted candidates will be contacted for additional details.
Selected applicants will receive an interview invitation via email, along with a list of required documents.
Interviews may be conducted virtually or in person, depending on availability.
