Dental Surgery Assistant

Happy Dental Clinic is seeking a dedicated and competent Dental Surgery Assistant / Customer Service Executive to support the smooth and efficient operation of our dental practices. This role is essential in ensuring high-quality patient care and exceptional service standards while assisting dentists with both clinical and administrative tasks.

We are looking for individuals who are motivated, well-organized, and have a strong attention to detail. You should possess excellent interpersonal skills and a willingness to learn and grow in a professional clinical setting. Training will be provided for candidates with no prior experience but who demonstrate a strong fit for the role.

Key Responsibilities
Clinical Support

Assist dentists during consultations and dental procedures

Prepare and comfort patients for treatment

Set up instruments, equipment, and materials needed for procedures

Provide chairside support during clinical operations

Sterilize and maintain dental instruments in accordance with safety regulations

Maintain a clean, organized, and well-stocked surgery room

Provide oral hygiene and post-operative care instructions to patients

Perform lab-related tasks as assigned

Customer Service & Administrative Duties

Welcome and greet patients in a warm and professional manner

Manage patient registration and dental records accurately

Handle patient inquiries, schedule appointments, and follow up as needed

Attend to walk-in patients and manage front desk operations

Assist in general clinic housekeeping and daily operations

Manage payment procedures and ensure proper documentation

Support promotional activities, if required

Perform additional tasks as assigned by the Head of Clinic

Requirements
Warm, caring, and friendly personality

Ability to multitask and perform under pressure

Strong communication and organizational skills

Experience in a dental or clinical setting is an advantage (not mandatory)

Willingness to learn; training will be provided

Positive attitude and strong work ethic

Willing to work rotational shifts, including weekends

Ability to commute or relocate to Johor Bahru (preferred)

Willingness to travel (up to 75%, preferred)

Internship Opportunities Available For
Sales & Marketing

Graphic Design

Administration

Benefits
Opportunities for promotion and career advancement

Professional development and training

Attractive bonus schemes, including:

Attendance bonus

Commission pay

Overtime pay

Performance bonus

Annual bonus

Work Schedule
Day and night shifts

Rotational shift

Weekend shifts

On-call availability