Healthcare Executive
Job Description
LifeCare Diagnostic Medical Centre is seeking a proactive and service-oriented Customer Service Executive to deliver exceptional patient experiences and support the smooth operation of our medical check-up services. This role requires strong communication skills, attention to detail, and the ability to manage customer interactions across multiple channels in a professional healthcare environment.
Key Responsibilities
Manage and process customer service requests accurately, resolving service and sales-related inquiries efficiently
Build strong customer relationships by providing warm, personalized service and understanding individual healthcare needs
Take ownership of complex service issues and ensure timely and satisfactory resolution of customer concerns
Provide professional consultations on medical check-up packages and services, aligning recommendations with customer needs
Share relevant health information with customers to promote awareness of potential health risk factors
Coordinate and schedule medical check-up appointments for general practitioners and specialist clinics
Work closely with Nursing, Imaging, Laboratory, Pharmacy, Sales & Marketing, and Specialist teams to ensure seamless patient flow
Support and participate in Sales & Marketing initiatives, campaigns, and events
Respond promptly and professionally to customer inquiries via phone, email, WhatsApp, and live chat platforms
Assist customers with test instructions, guide them to appropriate waiting areas, and clearly explain billing and payment processes
Prepare, manage, and maintain required documentation and service records accurately
Job Requirements
Minimum Diploma or Bachelor’s Degree in any discipline; healthcare-related fields are preferred
Strong customer service orientation with a professional and service-driven mindset
Excellent organizational and time-management skills with the ability to prioritize tasks effectively
Outstanding interpersonal and communication skills
Proven ability to collaborate with multidisciplinary teams in a fast-paced environment
Proficient in computer systems and relevant software applications
Excellent verbal and written communication skills in English and Malay; proficiency in Mandarin is essential to liaise with Mandarin-speaking clients and stakeholders
Prior experience in the healthcare industry will be an added advantage
Why Join LifeCare
Professional and patient-focused healthcare environment
Opportunity to grow within a reputable diagnostic medical centre
Collaborative team culture and exposure to multidisciplinary healthcare operations
