Clinic Assistant

Main Duties:

Assist the doctor with aesthetic and cosmetic procedures.
Provide outstanding customer service and ensure patient satisfaction.
Offer professional skincare consultations to patients.
Manage front desk duties including patient registration and appointment scheduling.
Maintain cleanliness and organization of the clinic, including products, treatment rooms, and store areas.
Help patients with registration and inform them of waiting times and which consultation room to proceed to.
Assist doctors during examinations and routine procedures.
Support in the preparation and dispensing of medications (in coordination with branch director).
Assist in clinical procedures and operate medical equipment with care and professionalism.
Answer incoming calls and handle inquiries efficiently.
Perform additional tasks as directed by the superior.
Requirements:

Minimum qualification: Certificate in any related field or equivalent.
At least 2 years of working experience in a similar role.
Strong knowledge of beauty treatments and products (skincare expertise is preferred).
Aesthetic experience is a plus.
Pleasant personality with excellent communication skills.
Independent, sales-oriented, and customer-focused.
Availability to work on weekends and public holidays.
Passionate about customer service.
Computer literate with strong attention to detail and problem-solving skills.
Results-driven and possess excellent interpersonal skills.
Ability to create a positive experience by welcoming and assisting clinic patients.
Proficiency in English, Bahasa Malaysia, and Mandarin (spoken and written).
Join our team at O2 Klinik and contribute to providing exceptional service and care to our patients!