{"id":14045,"date":"2023-08-02T09:41:17","date_gmt":"2023-08-02T09:41:17","guid":{"rendered":"https:\/\/doctorjobs.today\/my\/?post_type=job_listing&#038;p=14045"},"modified":"2023-08-03T08:04:51","modified_gmt":"2023-08-03T08:04:51","slug":"cigna-kuala-lumpur-full-time-senior-case-management-supervisor","status":"publish","type":"job_listing","link":"https:\/\/doctorjobs.today\/my\/job\/cigna-kuala-lumpur-full-time-senior-case-management-supervisor\/","title":{"rendered":"Senior Case Management Supervisor"},"content":{"rendered":"<p>Are you a dynamic and experienced professional ready to take on a leadership role in healthcare operations? Look no further!<\/p><p>Key Responsibilities:<\/p><ul class=\"wp-block-list\"><li>Motivate and lead a team to achieve work output targets for productivity, quality, and customer\/provider satisfaction.<\/li><li>Implement innovative strategies to improve efficiency and customer service within the pre-authorization and care coordination process.<\/li><li>Proactively identify improvement opportunities and share ideas for innovation in business processes.<\/li><li>Ensure strong employee engagement through oversight, motivation, conflict management, training, and performance management.<\/li><li>Interpret and review reporting and data, identifying trends and quantifying operational impacts.<\/li><li>Foster proactive and effective business relationships both internally and externally to ensure seamless service delivery.<\/li><li>Handle complex cases, complaints, and financial verification, conducting root cause analysis and reporting as required.<\/li><\/ul><p>Your Profile:<\/p><ul class=\"wp-block-list\"><li>Minimum of three years of experience in an operational team.<\/li><li>Active language knowledge of at least English; proficiency in additional languages is a plus.<\/li><li>Experience in coaching, managing, developing, and motivating individuals.<\/li><li>Proven track record in complaint management and improving customer service standards.<\/li><li>Positive attitude towards change and the ability to play an active role in implementing change initiatives.<\/li><li>Strong empathy, listening skills, and interpersonal abilities.<\/li><li>Competency in building and leading a collaborative and innovative team.<\/li><li>Action-oriented problem-solving skills and excellent organization and planning abilities.<\/li><li>Flexibility and adaptability to change.<\/li><li>Results-oriented with a focus on achieving desired outcomes and tracking progress.<\/li><li>Accountable and takes ownership for personal and collective goals.<\/li><\/ul><p>Join us as a Senior Case Management Supervisor and be part of our team&#8217;s commitment to delivering exceptional care and service to our valued clients and members.<\/p><p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>","protected":false},"author":1409,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","job_listing_type":[66],"job_listing_category":[],"job_listing_location":[396],"job_listing_tag":[],"job_listing_employer_type":[371],"job_listing_specialization":[172],"class_list":["post-14045","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_location-kuala-lumpur","job_listing_employer_type-others","job_listing_specialization-nursing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.1 (Yoast SEO v24.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Senior Case Management Supervisor | Doctor Jobs Today - Malaysia<\/title>\n<meta name=\"description\" content=\"Looking for a fulfilling healthcare role? 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