We are seeking a dedicated and service-oriented Clinic Assistant to support the smooth and efficient operations of our clinic. The ideal candidate will provide high-quality patient care, ensure excellent service delivery, and uphold clinical standards in accordance with safety and regulatory requirements.<\/p>\n
Key Responsibilities
\nPatient Care & Clinical Support<\/p>\n
Deliver safe, effective, and high-quality care to all patients in line with clinic safety policies and established nursing competencies.<\/p>\n
Serve as a chaperone for medical procedures when required.<\/p>\n
Assist in ensuring the smooth day-to-day operations of the clinic.<\/p>\n
Maintain cleanliness and hygiene of clinic rooms, equipment, and work areas, adhering strictly to infection control policies.<\/p>\n
Assist patients with appointment scheduling and follow-up arrangements.<\/p>\n
Prepare and update daily consultant census and ensure accurate reporting.<\/p>\n
Make reminder calls and send reminder messages to patients a day before their scheduled appointments.<\/p>\n
Coordinate laboratory investigations, specialist referrals, diagnostic procedures, and medication orders.<\/p>\n
Handle incoming phone enquiries professionally and provide accurate information to patients and customers.<\/p>\n
Prepare patient medical records by collecting necessary personal and health information.<\/p>\n
Maintain complete and accurate patient records for clinical review and health insurance documentation.<\/p>\n
Guide patients through clinic facilities, processes, and procedures to ensure a smooth experience.<\/p>\n
Perform additional clinical or administrative duties as assigned by supervisors.<\/p>\n
Quality Improvement & Risk Management<\/p>\n
Observe, report, and document any near misses, incidents, accidents, injuries, or work-related illnesses.<\/p>\n
Uphold patient and family rights concerning safety, privacy, and confidentiality.<\/p>\n
Adhere to accreditation standards and contribute to quality improvement initiatives.<\/p>\n
Resource Management & Data Entry<\/p>\n
Use medical consumables and stationery efficiently to minimize wastage.<\/p>\n
Ensure effective stock management to maintain adequate supplies in the clinic.<\/p>\n
Perform accurate billing and patient charge entries.<\/p>\n
Ensure proper documentation and timely data entry within the hospital or clinic system.<\/p>\n
Assist with ad-hoc tasks assigned by supervisors or management as required.<\/p>\n
Customer Service<\/p>\n
Work collaboratively and professionally with doctors, colleagues, and other departments to deliver exceptional customer service.<\/p>\n
Communicate effectively to maintain a supportive, respectful, and patient-centered environment.<\/p>\n
Working Hours<\/p>\n
Monday\u2013Friday: 7:30am\u20135:00pm or 8:30am\u20136:00pm<\/p>\n
Saturday (Half Day): 7:30am\u20131:00pm<\/p>\n
Saturday allowance provided<\/p>\n
Requirements<\/p>\n
Minimum SPM qualification with a pass in all subjects, or a Diploma holder.<\/p>\n
Prior experience working as a Clinic Assistant in a hospital or clinic setting is preferred.<\/p>\n","protected":false},"author":9768,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","job_listing_type":[66],"job_listing_category":[],"job_listing_location":[398],"job_listing_tag":[],"job_listing_employer_type":[],"job_listing_specialization":[172],"class_list":["post-28000","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_location-selangor","job_listing_specialization-nursing"],"yoast_head":"\n