Patient Assistance Specialist

Chong Hua Hospital, one of the Philippines’ leading healthcare institutions, invites motivated and service-oriented professionals to join our Patient & Customer Relations Team as a Patient Assistance Specialist (PAS). This role is ideal for individuals who are passionate about patient care, coordination, and delivering exceptional service experiences.

Role Overview

The Patient Assistance Specialist plays a vital role in ensuring a seamless patient journey by providing guidance, support, and coordination across various hospital services. The PAS works collaboratively with multidisciplinary teams to address patient needs, facilitate access to care, and ensure that patients and their families receive timely and appropriate assistance throughout their hospital experience.

The successful candidate may be assigned to Admissions & Registration, Patient Assistance Services, HMO Coordination, or Information Services, depending on operational requirements.

Key Responsibilities

Provide direct assistance and guidance to patients and their families across hospital services

Coordinate patient needs with clinical and non-clinical departments to ensure smooth care delivery

Assess patient concerns and facilitate access to appropriate hospital resources

Support patient admissions, inquiries, and service navigation with professionalism and empathy

Uphold hospital service standards and contribute to a positive patient experience

Qualifications

Graduate of any four-year bachelor’s degree

Background in customer service is an advantage

Proficient in basic Microsoft Office applications

Strong communication and interpersonal skills

Proficiency in Visayan and/or Tagalog is required; ability to communicate in English is an advantage

Willing to work on a shifting schedule

Willing to work onsite