Telemedical Assistant
Job Description
Medgate is a global digital health company with over 20 years of experience. Our goal is to improve healthcare by using digital health and advanced telemedicine solutions as we are convinced that everyone should have easy, fast and safe access to high-quality and cost-effective medical care.
We are looking for a Telemedical Assistant to join the team!
Minimum Qualifications
• Graduate of any 4-year course preferably Nursing/Psychology or other Medical Allied Courses (License is not required but an advantage)
• At least six months work experience in a Hospital/ Clinic/ Diagnostic Center/ Customer Service, but not required • Excellent written and verbal communication (clear and articulate)
• Computer literate
• Willing to undergo training for telemedicine program
• Amenable working on shifting schedule, holidays and weekends
• Fresh graduates are encouraged to apply
Primary Responsibilities
• First to accept (receive) calls from patients and does proper triaging;
• Handles customer inquiries or any non-medical concerns within various channels;
• Identifies and assesses customers’ needs to achieve client satisfaction.
