Patient Care Representative

Job Description:

Play a key role in assisting healthcare patients and clients with their inquiries, providing information about medical services, resolving issues, and ensuring exceptional service is provided.

· Handle calls, emails, and chats with patients, clients, and providers.

· Provide accurate and timely information on healthcare services, insurance coverage, claims, and medical inquiries.

· Identify customer needs and perform cross-selling and upselling of the clinic’s healthcare services as appropriate.

· Resolve customer issues, complaints, and concerns professionally and efficiently and coordinate them to the appropriate department.

Job Types: Full-time, Permanent

Pay: Php16,500.00 – Php16,800.00 per month

Benefits:

Additional leave
Company Christmas gift
Company events
Employee discount
Free parking
Health insurance
On-site parking
Opportunities for promotion
Promotion to permanent employee
Schedule:

10 hour shift
Holidays
Overtime
Weekends
Supplemental Pay:

13th month salary
Overtime pay
Work Location: In person