Korean Bilingual – Customer Assistance Specialist (Healthcare)
Job Description
Roles & Responsibilities
• Deliver top-tier customer service to a diverse range of clients, including healthcare providers, patients and Thermo Fisher collaborators.
• Document customer interactions, adverse events and product complaints in compliance with PPD and regulatory guidelines.
• Support product launches by maintaining an up-to-date understanding of client products, protocols, and policies.
• Efficiently process medical information requests through email, fax and regular mail.
• Carry out line checks, system verifications and produce the necessary reports.
• Contribute to team-wide tasks in accordance with established company policies and procedures.
Requirements
• Must possess a Bachelor’s Degree in Life Science or Healthcare related subjects such as Pharmacy, Nursing, Medical Technology, Biology etc.
• Fresh Graduates are encouraged to apply.
• Experience in a BPO setting as a Korean Bilingual is a valuable asset.
• A minimum of 2 yearsâ experience in a similar position is preferable.
• Some countries may require a healthcare professional degree or medical information experience.
Why Join?
Joining Thermo Fisher Scientific means joining a team that is not just leading but shaping the industry, one committed to facilitating customer success with innovative technologies, and services that transform healthcare and advance human wellness. Take the first step towards making an impact with us.
