Job Description
A day in the Life:
Schedules, develops and delivers training courses and content for all staff members. Conducts product or disease state training for staff members as required.
Monitors effectiveness of training and observes training sessions, trends and assesses changes in employee performance. Modifies training to increase beneficial outcomes.
Integrates training with the client while negotiating organizational differences in culture, management structure and staffing. Liaises with the client, department management and staff for all training related topics. Maintains program training documentation in audit-ready status.
Conducts call and documentation review of staff members’ work and monitors accuracy and completeness of information provided, including clinical content.
Ensures program consistency relative to compliance with the organization and client policies/procedures.
Evaluates quality trends across the program and provides feedback to the management team. Tracks and documents Quality Events. Develops continuous improvement initiatives based on gaps and trends identified.
Provides support for program-related audits.
May assist with department projects
Keys to Success:
Education:
Bachelor’s Degree Graduate in Nursing
Must be a LICENSED/REGISTERED NURSE.
Experience:
Candidates with strong clinical trial knowledge and experience will be prioritized.
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 2-5 years).
Knowledge, Skills, Abilities
Strong understanding of applicable health authority (e.g. FDA, EMA) or local regulations
Ability to work US daytime business hours.
Good knowledge of drugs and drug information
Ability to perform call/document review, including complex clinical discussions and provide clear and concise feedback
Firm organizational and time management skills
Strong attention to detail and ability to multi-task
Strong verbal and written communication skills
Solid problem-solving skills
Strong computer skills including Microsoft Office
Ability to train and mentor others
Excellent language skills (comprehension, speaking, reading and writing) must be demonstrated if the position requires languages other than English
Ability to work in a team environment and/or independently as needed
Physical Requirements:
Ability to access and use a variety of computer software developed both in-house and off-the-shelf.
Ability to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences.
Frequently interacts with others to obtain or relate information to diverse groups.
Works independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals. Requires multiple periods of driven concentration.
Performs a wide range of variable tasks as instructed by variable demands and changing conditions with little predictability as to the occurrence.
Office Location: Seven/NEO Building, Bonifacio Global City, Taguig City, Philippines
Work Shift Schedule: Night Shift (US business hours)
Work Setting: Hybrid; 1 to 3 days a week on-site
Training Period: 2-4 weeks (1 to 3 days a week on-site)