As Medical Information Specialist, you will have 2 main responsibilities. First, is providing medical and technical information to healthcare providers and patients regarding the drugs or products of our client. So, you might answer inquiries about dosage, formulation, counter indication, any listed side effects. And for the second part, you will be receiving adverse event reports. So, if a patient developed an adverse reaction to the drug, you will be the one to collect information such as the symptoms, patient\u2019s profile, when was the drug injected or consumed and create a report and forward it to the case processing team.<\/p>\n
A day in the Life:
\nResponds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on call support.
\nAnalyzes caller\u2019s questions to formulate an accurate and concise response using client
\napproved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
\nIdentifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.
\nMaintains detailed knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and applicable regulatory requirements.
\nWorks closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, researches medical literature and drafts responses for such inquiries<\/p>\n
Education: Bachelor’s Degree Graduate in any Life Science or Healthcare related Courses preferably Pharmacy, Nursing, Medical Technology, Biology, Biochemistry, etc.<\/p>\n
Experience:
\nFresh Graduates are welcomed to apply (must have completed their Bachelor’s Degree before application)
\nPrevious experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years).
\nSome countries may require a health care professional degree or Medical information experience.<\/p>\n
Knowledge, Skills, Abilities:
\nExcellent verbal and written communication skills
\nExcellent language skills (comprehension, speaking, reading and writing); Fluency skills in a second language may be required
\nProficient computer and keyboarding skills
\nGood interpersonal skills
\nAbility to work independently as well as part of a team.
\nAbility to interpret client provided complex medical and technical information
\nOrganizational and time management skills
\nAbility to maintain a positive and professional demeanor in meaningful circumstances<\/p>\n
Physical Requirements and Working Environment:
\nThermo Fisher Scientific values the health and well-being of our employees. We support and encourage individuals to build a healthy and balanced environment where they can thrive. Below is listed the working environment\/requirements for this role:<\/p>\n
Ability to access and use a variety of computer software developed both in-house and off-the-shelf
\nAbility to communicate information and ideas of others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences
\nFrequently interacts with others to acquire or relate information to diverse groups.
\nWorks independently with little guidance or reliance on oral or written instructions and plans work schedules to meet goals. Requires multiple periods of driven concentration
\nConstant interaction with clients\/associates required
\nDaily exposure to high pressure, intense concentration needed
\nRotating shifts may be required.<\/p>\n
Office Location: Seven\/NEO Building, Bonifacio Global City, Taguig City, Philippines
\nWork Shift Schedule: Night Shift (US business hours)
\nWork Setting: Hybrid; 1 to 3 days a week on-site (after training period)
\nTraining Period: 10 to 12 weeks (5 days a week on-site).<\/p>\n
Start Date:
\nJuly 1, 2024 (start of English Language Training Program)
\nJuly 15, 2024 (start of MedComm Academy)<\/p>\n","protected":false},"author":2334,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","job_listing_type":[66],"job_listing_category":[],"job_listing_location":[610,483,531],"job_listing_tag":[],"job_listing_employer_type":[369],"job_listing_specialization":[172],"class_list":["post-29053","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_location-calabarzon","job_listing_location-metro-manila","job_listing_location-taguig","job_listing_employer_type-clinic","job_listing_specialization-nursing"],"yoast_head":"\n