Chong Hua Hospital, one of the Philippines\u2019 leading healthcare institutions, invites motivated and service-oriented professionals to join our Patient & Customer Relations Team as a Patient Assistance Specialist (PAS). This role is ideal for individuals who are passionate about patient care, coordination, and delivering exceptional service experiences.<\/p>\n
Role Overview<\/p>\n
The Patient Assistance Specialist plays a vital role in ensuring a seamless patient journey by providing guidance, support, and coordination across various hospital services. The PAS works collaboratively with multidisciplinary teams to address patient needs, facilitate access to care, and ensure that patients and their families receive timely and appropriate assistance throughout their hospital experience.<\/p>\n
The successful candidate may be assigned to Admissions & Registration, Patient Assistance Services, HMO Coordination, or Information Services, depending on operational requirements.<\/p>\n
Key Responsibilities<\/p>\n
Provide direct assistance and guidance to patients and their families across hospital services<\/p>\n
Coordinate patient needs with clinical and non-clinical departments to ensure smooth care delivery<\/p>\n
Assess patient concerns and facilitate access to appropriate hospital resources<\/p>\n
Support patient admissions, inquiries, and service navigation with professionalism and empathy<\/p>\n
Uphold hospital service standards and contribute to a positive patient experience<\/p>\n
Qualifications<\/p>\n
Graduate of any four-year bachelor\u2019s degree<\/p>\n
Background in customer service is an advantage<\/p>\n
Proficient in basic Microsoft Office applications<\/p>\n
Strong communication and interpersonal skills<\/p>\n
Proficiency in Visayan and\/or Tagalog is required; ability to communicate in English is an advantage<\/p>\n
Willing to work on a shifting schedule<\/p>\n
Willing to work onsite<\/p>\n","protected":false},"author":2914,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","job_listing_type":[66],"job_listing_category":[],"job_listing_location":[458],"job_listing_tag":[],"job_listing_employer_type":[],"job_listing_specialization":[172],"class_list":["post-43165","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_location-cebu","job_listing_specialization-nursing"],"yoast_head":"\n