This role is responsible for the strategic leadership, management, and administration of multiple Medical and Clinical Operations functions. The position may also oversee general clinical operations that extend across several functional areas, rather than being limited to a single specialty within the Medical & Clinical Operations job family.<\/p>\n
The incumbent provides leadership to managers and senior-level professionals and is fully accountable for operational performance, quality outcomes, and service delivery at the local business unit or market level.<\/p>\n
Key Responsibilities<\/p>\n
Provide strategic and operational leadership across multiple medical and clinical operations functions<\/p>\n
Lead, mentor, and manage managers and senior professional staff, ensuring high performance and accountability<\/p>\n
Own and manage end-to-end operational processes, including strategy development, planning, execution, and continuous improvement<\/p>\n
Define and drive functional, site-level, and market-level priorities aligned with organizational goals<\/p>\n
Identify and resolve complex technical, operational, and organizational challenges beyond the immediate team<\/p>\n
Make decisions related to products, services, and processes that may impact entire functions and customer accounts<\/p>\n
Conduct comprehensive member health discussions via phone, focusing on care coordination and health optimization<\/p>\n
Review and analyze member service records, including utilization history, functional assessments, stratification data, and current care plans<\/p>\n
Perform in-depth member assessments covering biopsychosocial, functional, and behavioral health needs<\/p>\n
Apply advanced interviewing techniques and active listening skills to accurately capture and synthesize member information<\/p>\n
Integrate assessment findings into care planning and operational decision-making<\/p>\n
Qualifications<\/p>\n
Internal Medicine Diplomate with an active and unrestricted medical license<\/p>\n
Willingness to work onsite in Makati City or Muntinlupa City under a hybrid work arrangement<\/p>\n
Willing to work night shifts as required<\/p>\n
Strong leadership capability with experience managing complex clinical or healthcare operations<\/p>\n
Excellent communication, analytical, and stakeholder-management skills<\/p>\n
What We Offer<\/p>\n
Market-competitive compensation<\/p>\n
Comprehensive retirement plan<\/p>\n
Medical HMO coverage from Day 1 of employment<\/p>\n
Dental, medical, and optical reimbursements<\/p>\n
Life and disability insurance<\/p>\n
Generous paid time-off benefits and sick leave conversion<\/p>\n
Tuition fee reimbursement<\/p>\n
Employee Assistance Program (EAP)<\/p>\n
Annual performance-based merit increases<\/p>\n
Employee recognition programs<\/p>\n
Training, upskilling, and staff development opportunities<\/p>\n
Employee referral and volunteerism programs<\/p>\n
Full compliance with all mandatory statutory benefits<\/p>\n
Who We Are<\/p>\n
We are part of a global healthcare and technology organization committed to improving health outcomes and transforming the healthcare experience. As a member of a Fortune 4 enterprise, we support the health and well-being of millions worldwide through innovation, data-driven care, and compassionate service.<\/p>\n
With a strong presence across multiple regions\u2014including a large and diverse workforce in the Philippines\u2014we offer meaningful career opportunities for professionals who want to make a real impact on lives while advancing their careers.<\/p>\n","protected":false},"author":14691,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","job_listing_type":[66],"job_listing_category":[],"job_listing_location":[534,483],"job_listing_tag":[],"job_listing_employer_type":[],"job_listing_specialization":[586],"class_list":["post-43827","job_listing","type-job_listing","status-publish","hentry","job_listing_type-full-time","job_listing_location-makati","job_listing_location-metro-manila","job_listing_specialization-doctor"],"yoast_head":"\n