Troubleshooting Login Problems, Loading Errors, Notification Issues

To fix common website issues follow the steps outlined below:

1. Job Submission Errors: Make sure you’re connected to the internet. Fill all the boxes in the form and try a different web browser or your phone.
2. Profile Update Issues: Clear your web browser’s history and make sure you’ve filled in everything correctly.
3. Search Problems: Clear your web browser’s history and make sure you’re typing the job details correctly.
4. Notification Delays: Check your internet and your email settings. Sometimes, you might need to check the website yourself.
5. Chat or Feedback Issues: Clear your web browser’s history and try using a different web browser.
6. Page Errors: Refresh the page, check your internet, and clear your web browser’s history.
7. Login Problems: Make sure you’re typing your username and password correctly. If it still doesn’t work, you might need to reset your password. It may be possible that a colleague you work with has changed the password for your shared account.
8. Broken Links: Refresh the page and clear your web browser’s history. If it still doesn’t work, let the website’s support team know.
9. Slow Website: Clear your web browser’s history, close other tabs you don’t need, and try at a time when the internet might be less busy.
10. Difficulty Downloading Candidate CVs: Ensure a stable internet connection. Try using a different browser or clearing the browser cache. If the issue persists, please reach out to us on our support channels here [link to support channels]
11. Trouble Receiving Notifications: Verify your email address provided in your profile section. Sometimes, adjusting the spam or filter settings in your email can resolve this.
12. Inability to View Applicant Details: Clear your browser’s cache and cookies. If the problem continues, try accessing the site from a different device.
13. Issues with Submitting Job Posts: Ensure all mandatory fields are correctly filled. If you encounter an error, try refreshing the page or accessing your account from a different browser.
14. Problems with Account Verification or Access: Double-check your entered details for accuracy. If you do not receive an email after you register for verifying your account then likely there is an issue with the email address you provided when registering. For access issues, ensure you’re using the correct login credentials.
15. Analytics Tools Not Working: Check if your browser is up to date and supports the website’s features. Clear cache and cookies, or try accessing the tools from a different browser.

When and How To Clear Cache or Update Browser Settings

If you are facing issues where a job description looks different than what you saw earlier, or if a job post is missing, or your profile content seems outdated despite you having updated it. You might be experiencing issues with your browser cache. To clear your browser cache follow the following steps depending on your browser:

– For Chrome: Click the three dots in the top right corner, select ‘More tools’ > ‘Clear browsing data’, choose the time range and check ‘Cached images and files’, then click ‘Clear data’.
– For Firefox: Click the menu button, choose ‘Options’, select ‘Privacy & Security’, under ‘Cookies and Site Data’ click ‘Clear Data’, check ‘Cached Web Content’, then click ‘Clear’.
– For Safari: Go to ‘Safari’ in the menu bar, choose ‘Preferences’, select the ‘Advanced’ tab, check ‘Show Develop menu in menu bar’, from the menu bar select ‘Develop’, and then choose ‘Empty Caches’.
– For Edge: Click the three dots in the top right corner, Select ‘Settings’, then ‘Privacy, search, and services’. Under ‘Clear browsing data’, click ‘Choose what to clear’. Select ‘Cached images and files’ and any other data you wish to clear. Click ‘Clear now’.

If a page is not appearing as you think it is or some data seems to be outdated/wrong we recommend trying the above steps to clear your cache.

Support Channels

– You can contact us by submitting a ticket on our “Contact Us” page here .
– You can also write us an email at [ellyn@doctorjobs.today, alexa@doctorjobs.today or hayden@doctorjobs.today] and we will reply shortly.

Preparing for a Support Call: Information and Documentation

Before reaching out via email for additional support, users should gather specific details about their inquiry or issue, including any relevant account information, job listings, or course details. It’s also beneficial to prepare a concise description of the problem or the type of assistance needed to ensure a prompt and effective response. Please include a screenshot or video of the issue you are facing, wherever applicable, so we can facilitate a quick response.

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