Chief Operations Officer

KMI Healthcare is committed to delivering high-quality healthcare services through a network of hospitals across Malaysia. We are seeking an experienced and visionary Chief Operating Officer (COO) to lead hospital operations, drive operational excellence, and support the organization’s long-term growth while ensuring outstanding patient care.

Job Overview

Reporting directly to the Chief Executive Officer (CEO), the Chief Operating Officer (COO) will provide strategic leadership across KMI Healthcare’s hospital network. The successful candidate will oversee hospital operations, improve organizational performance, ensure regulatory compliance, and lead initiatives that enhance patient safety, service quality, and operational efficiency.

Key Responsibilities
Provide strategic leadership and operational oversight across all KMI Healthcare hospitals.
Drive operational excellence, business performance, and continuous quality improvement initiatives.
Oversee Nursing Services, Medical Affairs, Clinical Services, Allied Health Services, Customer Experience, and other hospital operations.
Develop and implement operational strategies, policies, and best practices to achieve organizational goals.
Ensure compliance with healthcare regulations, accreditation standards, and corporate governance requirements.
Lead initiatives to improve patient safety, healthcare quality, and service excellence.
Monitor operational performance, key performance indicators (KPIs), risks, audits, and legal matters, providing strategic recommendations to senior management.
Lead the operational planning and readiness for new hospital projects, service expansions, and strategic initiatives.
Review recommendations for the appointment, reappointment, and renewal of Medical Consultants before final approval by the CEO.
Foster collaboration across hospitals to standardize operational processes and enhance the patient experience.
Build and maintain strong relationships with regulatory authorities, healthcare professionals, business partners, and key stakeholders.
Qualifications
Bachelor’s Degree in Medicine, Healthcare Management, Hospital Administration, Business Administration, Operations Management, or a related healthcare field.
Candidates with a medical or clinical background are strongly preferred.
A Master’s Degree (MBA, MHA, or equivalent) will be an added advantage.

Experience
Minimum 10 years of experience in healthcare or hospital operations.
At least 5 years in a senior management or executive leadership role.
Proven experience managing multi-site hospital operations.
Strong track record in operational strategy, quality improvement, regulatory compliance, and performance management.
Experience leading organizational transformation and operational excellence initiatives.
Skills & Competencies
Strong strategic leadership and business acumen.
Excellent leadership, people management, and stakeholder engagement skills.
Strong analytical, problem-solving, and decision-making abilities.
Excellent communication, negotiation, and interpersonal skills.
Sound knowledge of healthcare operations, patient safety, quality management, and healthcare regulations.
Ability to lead change, inspire teams, and deliver sustainable organizational growth.

Why Join KMI Healthcare?
Lead operations across a growing network of hospitals.
Drive meaningful improvements in patient care and healthcare delivery.
Collaborate with experienced healthcare professionals and executive leaders.
Play a key role in shaping the future of one of Malaysia’s leading healthcare organizations.
Attractive executive compensation and career advancement opportunities.

Apply Now
Join KMI Healthcare and make a lasting impact by leading operational excellence and delivering exceptional healthcare services across our hospital network.